Over the last 18 months, working – for the first time – with experts in user experience (UX), I’ve come to truly appreciate the need to put the learner (our own end-user) at the heart of what we do in L&D. In our everyday lives, the products and services – at least those that are successful and enduring – have UX at their heart, from the design of the product, through to its packaging and how it’s delivered, be that online or through more traditional approaches. And these brands never stop refining whatever it is they do. They truly listen to the voice of their users; and when they’ve stopped listening, they’ve faltered. There is so much we can learn from them.
Over the last 14 months, as part of a team creating a new generation learning management system, I’ve come to truly appreciate the need for L&D to strive relentlessly to offer learners simplicity when it comes to their learning. With hindsight, I will now confess to having developed some amazing learning solutions, but which now look overly complex when it comes to meeting the needs of the modern learner. Talking to learners – and seeing things afresh through their eyes – has taught me that we, as L&D professionals, need to look again at what we deliver.
Here are some of my thoughts on how we could achieve this. Continue reading “Driving a simplicity agenda in L&D”
How engaged are your learners? Specifically how engaged are they with your learning management system (LMS)?
I was recently talking to someone and they mentioned that probably half their learners hadn’t ever logged on to the system. Half of the others had logged on but not completed their prescribed learning and only the final 25 per cent had logged on and finished their courses. They concluded that that represented a full engagement percentage of 25 per cent.
It has been some time since I found myself in a similar position. Then – some two decades ago – I was looking to find ways to ensure 100 percent engagement with a benchmark of every employee completing three hours of technology-based learning each year.
So here are my thoughts about analysing learning (LMS) engagement – another way of using LMS data differently. Continue reading “What’s Your Learning Engagement Ratio?”
A couple of weeks ago, I was invited to speak at the HR Core Academy conference in Brussels. The subject of the presentation was around the successful engagement and adoption of learning, to which I also explained the role that mobile learning can play here.
In the second of a two-part posting, I will summarise my thoughts around improving learning engagement. Continue reading “Successful Learning Adoption and Engagement – Part Two”